FAQs
1. Do I need an account to shop?
How do I create an account?
3. How do I place an order?
4. What payment methods do you accept?
5. Can I cancel or change my order after placing it?
Once an order is placed, we typically cannot cancel or edit it. This helps us process and ship your items without delay.
6. How do I apply a discount code?
Once an order is placed, we typically cannot cancel or edit it. This helps us process and ship your items without delay.
7. How will I know if my order is confirmed?
After placing your order, you’ll receive a confirmation email with your order details. Orders are shipped once payment is approved and the billing/delivery address is verified
8. What if I have trouble adding items to my cart?
If a product shows as unavailable, it may already be in another customer’s cart. Try refreshing the page or checking back shortly.
9. What is your return & exchange policy?
We accept returns or exchanges within 15 days of delivery for unused, undamaged products in original packaging. Please contact our support team to begin the process.
10. How long does a return take to process?
Once we receive your returned item, processing usually takes 5–7 working day
11. Where can I send a return?
After approval, you’ll be given return instructions and the address to send your package.
12. Is my personal information safe?
Yes we take customer privacy seriously and protect your data according to our privacy policy.
13. I still have questions — how do I contact support?
You can reach our customer service team through the Contact Us page, by emailing us using the address provided on our website, or by contacting us directly on WhatsApp at +92 341 3713340 for faster assistance.